Designed for customers who have 'mission critical' needs, this SupportNET Advance Exchange (AE) agreement provides 2 years of support coverage including complete exchange of faulty units requiring replacement. The program includes exchange unit shipped directly to customers location for delivery next business day, all shipping costs for exchange units covered, software support including priority telephone support and toll-free telephone technical support from 8:30am to 5:00pm Eastern Time Monday to Friday (except Sony holidays) This SupportNET Advance Exchange service product to be sold through Resellers only.
