Customer satisfaction and product dependability are key considerations when it comes to vision systems. Our goal is to provide you with the quality service and support you expect from a camera technology leader like Sony.
Service Centers for Industrial Camera Products Only:
XC/DFW/XCD Cameras:
Vidtek Service
1190 Coleman Ave., Suite 120
San Jose, CA 95110
Mr. Mohammed Jalilian
Phone: (408) 970-0661
To request a Return Authorization (RMA): vidtek.com/customer-service/rma
Media Associates
616 National Avenue
Mountain View, CA 94043
Mr. Jeff Colver
Phone: (650) 968-2444
EVI & FCB Cameras:
Vidtek Associates NV, Inc.
1235 Coney Island Drive
Sparks, NV 89431
Kim Allen - Quality Manager
Phone: (775) 356-8787
To request a Return Authorization (RMA): vidtek.com/customer-service/rma
DXC & BRC Cameras:
Sony Regional Service Center
123 W. Tryon Ave. 2796
Teaneck, NJ 07666
Phone: (201) 833-5300
Sony Regional Service Center
2706 Media Center Drive, Ste. 130
Los Angeles, CA 90065
Phone: (323) 352-5000
Warranty Information
The parts and labor warranty period for Sony Business Solutions & Systems Company products varies by model and product category. The Limited Warranty Card provides detailed warranty period information along with the warranty service terms, conditions and procedures. Warranty service may be coordinated through the products reseller or by contact the nearest Sony Regional Service Center.
Customer satisfaction and product dependability are key considerations when it comes to vision systems. Our goal is to provide you with the quality service and support you expect from a camera technology leader like Sony.
