Security Systems
The IK rating system classifies the level of protection provided by electrical appliances against external impacts from the outside. An IK10-rated camera can withstand the impact of 20 Joules, meaning the camera will withstand the impact of a 5 kg weight dropped on it from a height of 40 cm.
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Should you need assistance, please feel free to call our support team. Please call us Monday-Friday 8:30AM-7:30PM ET at 1.800.883.6817
Technical Support
For Technical Support on Sony Security Products including IP Video Monitoring products, please call the Product Operations Support Center at 1-800-883-6817.
Product Repair or Service
For product repair or service please contact:
Sony Security Products Service
Laredo Repair Center
10227 Crossroads Loop - Suite C
Laredo, TX 78045
Voice: 866-357-6230
Sony Professional Services & Programs
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