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HVR-Z7U, HVR-S270U Hours Meter Firmware correction
Dear Valued Sony Customer,
We at Sony pride ourselves on the high quality of the equipment we provide to our demanding professional marketplace and on the support we give to our customers who purchase this equipment.
As part of our continuing commitment to you, Sony would like to inform you that we have recently discovered the following symptom with regard to its HDV Camcorder HVR-Z7U, HVR-Z7N, HVR-Z7P, HVR-S270U.
Symptom and cause
"OPERATION", "DRUM RUN" and "TAPE RUN" in "HOURS METER" menu may not count up correctly because of software error.
Applicable serial numbers
HVR-Z7U: 110001 - 111100
HVR-S270U: 3110001 - 3110348
HVR-Z7N: 410001 - 410549, 410551 - 410622, 410647 - 410650
HVR-Z7P: 510001 - 510450, 510489 - 510500
HVR-S270N: 3410001 - 3410130
HVR-S270P: 3510001 - 3510150
How to check the model name and serial number
The model name and serial number are located on the sticker attached to the bottom of the camcorder.
Through 3/31/10, Sony will provide a firmware update service at no charge to you to resolve this problem. Please contact below:
Sony Business Solutions & Systems Product Operations Support Center (POSC)
The Product Operational Support Center (POSC) provides telephone assistance for support matters relating to application operation, configuration, and installation of Sony Business and Industrial products.
Hours of Operations: Monday - Friday 8:30am - 8:00pm Eastern Time
Phone: (800) 883-6817 for product operations support
When calling POSC:
1. Select "2" for US customers at the auto-attendant prompt.
2. Listen for the Product category descriptions then make the appropriate selection.
Please make a backup of your setting data using "CAMERA PROF." function prior to sending it to Sony service counter in case recorded data is lost during its update.
We regret any inconvenience this may cause, and we thank you for your continued support.
Dear Valued Sony Customer,
We at Sony pride ourselves on the high quality of the equipment we provide to our demanding professional marketplace and on the support we give to our customers who purchase this equipment.
As part of our continuing commitment to you, Sony would like to inform you that we have recently discovered the following symptom with regard to its HDV Camcorder HVR-Z7U, HVR-Z7N, HVR-Z7P, HVR-S270U.
Symptom and cause
"OPERATION", "DRUM RUN" and "TAPE RUN" in "HOURS METER" menu may not count up correctly because of software error.
Applicable serial numbers
HVR-Z7U: 110001 - 111100
HVR-S270U: 3110001 - 3110348
HVR-Z7N: 410001 - 410549, 410551 - 410622, 410647 - 410650
HVR-Z7P: 510001 - 510450, 510489 - 510500
HVR-S270N: 3410001 - 3410130
HVR-S270P: 3510001 - 3510150
How to check the model name and serial number
The model name and serial number are located on the sticker attached to the bottom of the camcorder.
Through 3/31/10, Sony will provide a firmware update service at no charge to you to resolve this problem. Please contact below:
Sony Business Solutions & Systems Product Operations Support Center (POSC)
The Product Operational Support Center (POSC) provides telephone assistance for support matters relating to application operation, configuration, and installation of Sony Business and Industrial products.
Hours of Operations: Monday - Friday 8:30am - 8:00pm Eastern Time
Phone: (800) 883-6817 for product operations support
When calling POSC:
1. Select "2" for US customers at the auto-attendant prompt.
2. Listen for the Product category descriptions then make the appropriate selection.
Please make a backup of your setting data using "CAMERA PROF." function prior to sending it to Sony service counter in case recorded data is lost during its update.
We regret any inconvenience this may cause, and we thank you for your continued support.