SXRD

Lower costs, increase control and maximize uptime with Sony, a leader in Professional Services.

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Since 1970, Sony Training Institute, the industry education leader, has trained thousands of video professional like you on the latest service technologies and production techniques. In addition to offering production and post production courses taught with entirely digital or a mixture of digital and analog equipment, Sony Training Institute provides workshops designed specifically to put you on the right track in your transition to digital.

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Locations:

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Service Agreements

Phone Support

Service Center Locations

Send-in Repair

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Software & Parts

Warranty Information

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Product Notices

Discontinued Products

Sony Business Solutions & Systems Product Operations Support Center (POSC)

The Product Operational Support Center (POSC) provides telephone assistance for support matters relating to application operation, configuration, and installation of Sony Business and Industrial products.

Hours of Operations: Monday - Friday 8:30am - 8:00pm Eastern Time
Phone: (800) 883-6817 for product operations support

When calling POSC:

1. Select "2" for US customers at the auto-attendant prompt.
2. Listen for the Product category descriptions then make the appropriate selection.

Sony Business Solutions & Systems Technical Assistance Network (TAN)

TAN provides telephone support for technical and repair issues for Sony Business Solutions & Systems products.

Hours of Operation: 8:30am - 8:00pm Eastern Time
Phone: NEW TOLL FREE NUMBER (866) 766-9272

When contacting your local service center:

1. Select "service" at the auto-attendant prompt.
2. Then select option "1" for TAN.
3. Listen for the Product category descriptions then make the appropriate selection relative to the product being serviced. Your call will be routed to the next available Service Engineer specifically trained for that Model.