XDCAM EX
An upgrade is now available for the PMW-EX30 to enable 1920x1080 progressive recording via HD-SDI input.This upgrade includes the following enhancements:
1. HQ 1920/1080 23.98PsF/ 25PsF /29.97PsF input via HD-SDI and recording in 23.98P, 29.97P or 25P.
2. Select if 16:9 information is embedded on down-converted SD video outputs (On/Off).
3. "All Clips" copy function to copy all clips from Slot A to B (and vice versa).
4. Down-converted DV output via i.LINK®, during the HQ mode playback, as well as SP mode playback
The upgrade is for the following serial numbers:
| Model Name | S/N From | S/N To |
| PMW-EX30 | 100,001 | 101,113 |
To identify models for the upgrade:
1. Check the serial number(s).
2. Review Menu items:
After the upgrade, Video Format: HQ 1080/30P and HQ 1080/24P are added as new items on the OTHERS page in menu.
3. Check the product label on the PMW-EX30 carton:
A yellow seal on the label indicates the unit has already received the upgrade.
Upgrade Fee:
There is no charge to the customer for the installation of the software upgrade. However, the customer is responsible for all shipping costs of the unit to the Sony Service center.
Contact:
For more information, please call one of the Regional Service centers listed below or toll-free at 800-883-6817.
This upgrade is performed only at these Sony Authorized Service Centers:
|
Eastern Service Facility Teaneck Sony Service Center Sony Electronics Inc. 123 W. Tryon Avenue Teaneck, NJ 07666 Voice: 800-833-5300 Fax: 201-833-5312 E-mail: TeaneckService@am.sony.com |
Western Service Facility Los Angeles Sony Service Center Sony Electronics Inc. 2706 Media Center Drive; Suite 130 Los Angeles, CA 90065 Voice: 323-352-5000 Fax: 323-352-5039 E-mail: LAService@am.sony.com |
Sony Professional Services & Programs
Lower costs, increase control and maximize uptime with Sony, a leader in Professional Services.
Training
Since 1970, Sony Training Institute, the industry education leader, has trained thousands of video professional like you on the latest service technologies and production techniques. In addition to offering production and post production courses taught with entirely digital or a mixture of digital and analog equipment, Sony Training Institute provides workshops designed specifically to put you on the right track in your transition to digital.
Locations:
1730 N. First Street
Mail Stop 1SE
San Jose, CA 95112
123 West Tryon Ave
Teaneck, NJ 07666
Need to Contact Us?
Cameras - Production products are serviced in both our Eastern and Western Services Facilities.
Eastern Service Facility
Sony Electronics Customer Service
123 W. Tryon Ave.
Teaneck, NJ 07666
Phone: 201.833.5300
Fax: 201.833.5312
Western Service Facility
Sony Electronics Customer Service
2706 Media Center Dr., Suite 130
Los Angeles, CA 90065
Phone: 866.766.9272