Industrial Automation
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Home > Industrial Automation > Resources > FAQs > Service and Warranty
Service Centers
Customer satisfaction and product dependability are key considerations when it comes to vision systems. Our goal is to provide you with the quality service and support you expect from a camera technology leader like Sony.
Service Centers for Industrial Camera Products Only:
Warranty Information
The parts and labor warranty period for Sony Business Solutions & Systems Company products varies by model and product category. The Limited Warranty Card provides detailed warranty period information along with the warranty service terms, conditions and procedures. Warranty service may be coordinated through the products reseller or by contact the nearest Sony Regional Service Center.
Business Solutions & Systems Product Warranty Card
Business Solutions & Systems Parts Warranty Card
Sony Security Systems Warranty Card
Customer satisfaction and product dependability are key considerations when it comes to vision systems. Our goal is to provide you with the quality service and support you expect from a camera technology leader like Sony.
Service Centers for Industrial Camera Products Only:
| XC/DFW/XCD Cameras: | |
|---|---|
| Vidtek Associates 850 Steward Drive Sunnyvale, CA 94086 Telephone: 408-739-0689 |
Media Associates 616 National Avenue Mountain View, CA 94043 Telephone: 650-968-2444 |
| EVI & FCB Cameras: | |
| Vidtek Associates Reno Service Center 28 Hardy Drive Sparks, NV 89431 Telephone: 775-356-8787 |
Media Associates 616 National Avenue Mountain View, CA 94043 Telephone: 650-968-2444 |
| DXC & BRC Cameras: | |
| Sony Service Center Sony Electronics 123 W. Tryon Ave. 2796 Teaneck, NJ 07666 Telephone: 201-833-5300 |
Sony Service Center Sony Electronics Los Angeles, CA 90065 Telephone: 866-766-9272 |
Warranty Information
The parts and labor warranty period for Sony Business Solutions & Systems Company products varies by model and product category. The Limited Warranty Card provides detailed warranty period information along with the warranty service terms, conditions and procedures. Warranty service may be coordinated through the products reseller or by contact the nearest Sony Regional Service Center.
Business Solutions & Systems Product Warranty Card
Business Solutions & Systems Parts Warranty Card
Sony Security Systems Warranty Card
Home > Industrial Automation > Support Center
Product Support
Customer satisfaction and product dependability are key considerations when it comes to vision systems. Our goal is to provide you with the quality service and support you expect from a camera technology leader like Sony.
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