Recordable Media

Inspiring confidence. Earning loyalty.

Sony takes recording seriously. After all, we manufacture more than the recording media: we build the entire recording system. Media has always been an indispensible component of Sony's industry-changing formats. And recording media plays a fundamental role in the reliability of our recording systems. In addition, Sony Professional Media is backed by a team of sales, marketing and technical professionals, all supporting you from acquisition to archive.

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Use your Sony Professional Media and Sony Storage Media purchases to earn dollars towards valuable rewards, including Sony consumer and professional electronics, gift cards, reimbursement on Sony professional parts and services and even reimbursement on rentals of Sony recorders. Participation is easy.

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Overview of Sony professional media options and a whole lot more.

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Support and Warranty Information

Contact a Sony Representative using our list of helpful phone and fax information. You can be sure that whatever your question, there's someone at Sony willing to able to help you.

Sony Warranty Information is available in its entirety. Please see below for detailed warranty statement. For warranty replacement of your Sony Media and Application Solutions product, please call 1-800-942-SONY (7669).


Support - Media and Application Solutions

Sony Media and Application Solutions Customer Relations: (800) 942-SONY (7669)


Support - Sony Electronics

Sony Electronics Customer Information Services:
(800) 222-SONY (7669)
(941) 768-7790 (Fax)

Fax Retrieval System:
USA: (800) 883-SONY (7669)
Canada: (800) 961-SONY (7669)

Technical Support:
USA: (800) 326-9551
Canada: (416) 499-1414

Sony Electronics Semiconductors, Components, Displays, OEM (408) 955-5107

Sony Locations and Data Sheet: (800) 352-SONY (7669)

Computer Components and Peripheral Division: (408) 955-5107


Sony Media and Application Solutions Consumer Media Products Warranty Information

Sony Electronics Inc. or Sony of Canada Ltd. ("Sony") warrants your consumer or data media product ("Product") against defects in material or workmanship for its normal, useful life or for 90 days from the date of purchase. (See each product for the length of its warranty.) If Sony determines the product to be defective in materials or workmanship, Sony will replace the product at no charge or, at Sony's option, refund the purchase price shown on your receipt. To obtain warranty service in the U.S. and Puerto Rico, call 1-800-942-SONY (7669) or visit us at mediabysony.com.

REPLACEMENT OR REFUND OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts or exclusions or limitations of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S. and Puerto Rico or from province to province or territory in Canada.


Sony Media and Application Solutions Professional Media Products Warranty Information

Sony Electronics Inc. or Sony of Canada Ltd. ("Sony") warrants your professional media product ("Product") against defects in material or workmanship. For 90 days from the date of original purchase, Sony will replace the product at no charge or, at Sony's option, refund the purchase price shown on your receipt. To obtain warranty service in the U.S. or Puerto Rico, contact your Sony Authorized Dealer or your Sony Account Manager. For a referral, call 1-866-347-SONY (7669) or visit our Dealer Locator at www.mediabysony.com. For warranty service in Canada, send the Product, postage prepaid, to Sony of Canada Ltd., Recording Media Group, 115 Gordon Baker Road, Toronto, Ontario M2H 3R6 Canada. Please include a written description of the problem encountered. Note: This Limited Warranty applies only to Sony Product originating from Sony Electronics Inc. or Sony of Canada Ltd.

REPLACEMENT OR REFUND OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts or exclusions or limitations of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S. and Puerto Rico or from province to province or territory in Canada.

Sony's warranty is for replacement only of media that proves to be defective in workmanship or material subject to the warranty period and any other conditions set forth on the package. Physically damaged media is not covered under warranty. Requests for refunds, or exchanges for other types of media, should be directed to the retailer.

In some instances, we are able to repair Sony video and audio tapes. Please call Media & Application Solutions at 800-942-7669 for more details. This service is for Sony audio and video tapes only.


SxS PRO Memory Card and Hard Disc Drive

Sony Electronics Inc. (in the United States) or Sony of Canada Ltd. (in Canada) ("Sony") warrants this Product from defects in material and workmanship for a period of one (1) year from the date of original purchase. Sony will repair or replace the Product with new product at no charge or, at Sony's option, refund the purchase price shown on your receipt during the one (1) year warranty period. To obtain warranty service within the United States, you must take the Product, or deliver the Product freight prepaid, in either its original packaging or packaging affording an equal degree of protection, to your Sony Authorized Dealer or your Sony Account Manager. For a referral, call 1-866-347-7669 at Sony Electronics, Inc. or visit us at mediabysony.com in the United States. To obtain warranty service within Canada, you must take the Product to your Sony Authorized Dealer or your Sony Account Manager, or deliver the Product freight prepaid in either its original packaging or packaging affording an equal degree of protection, to Sony of Canada Ltd., Recording Media Group, 115 Gordon Baker Road, Toronto, Ontario M2H 3R6 Canada. Proof of purchase is required in the form of a dated bill of sale or receipt which evidences that the Product is within the limited warranty period.

BE SURE TO REMOVE ALL SOFTWARE FILES, OR ANY OTHER DATA STORED ON YOUR MEDIA PRIOR TO SENDING THIS PRODUCT TO SONY, OR BE SURE TO KEEP THOSE DUPLICATIONS AT YOUR DATA STORAGE DEVICE PRIOR TO SENDING THIS PRODUCT TO SONY. SONY IS NOT LIABLE FOR ANY LOSS, DAMAGE OR CORRUPTION OF THESE ITEMS. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OR CORRUPTION OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, DOWNTIME AND USER'S TIME OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY RELATED TO THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY/CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. ANY WARRANTY FOR INTELLECTUAL PROPERTY INFRINGEMENT IS HEREBY DISCLAIMED.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty/condition lasts, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights which vary from state to state, territory or province.

For the countries other than U.S.A and Canada.

If this product should prove defective in workmanship or material when used in accordance with the guidelines and conditions presented in the instruction manual, Sony warranty to repair or replace it with an equivalent product free of charge. This warranty is limited to the conditions indicated above. Sony cannot be held responsible for data loss from this product arising as a result of damage to this product. NOTE: "FOR YOUR PROTECTION" Please retain this warranty card, together with your original sales receipt. For more information to obtain warranty services, please contact your Sony Authorized dealer or your Sony Account Manager.


Sony Media and Application Solutions Data Media Products Warranty Information

Lifetime Limited Warranty(for products purchased in and used in the U.S. only)

Sony Electronics Inc. ("Sony") warrants your data media product ("Product") against defects in material or workmanship for its normal, useful life, from the date of purchase. If Sony determines the product to be defective in materials or workmanship, Sony will replace the product at no charge or, at Sony's option, refund the purchase price shown on your receipt. To obtain warranty service in the U.S. and Puerto Rico, call 1-800-942-SONY (7669).

REPLACEMENT OR REFUND OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE ORIGINAL END USER PURCHASER. SONY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRNTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED UNDER THE UNIFORM COMMERICAL CODE OR SIMIALR STATE STATUTE.Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts or exclusions or limitations of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S. and Puerto Rico.

This Lifetime Limited Warranty applies only to the original end-user purchaser and therefore is not transferable.

Please keep the original copy of your purchase receipt for any future warranty claim.

*This limited warranty applies only to the following Sony branded products: AIT/ AIT Turbo/ DDS/ DAT72/ DAT160/ DLT/ Super DLT/ DLTVS/ LTO/ 3.5MO/ 5.25MO/ D8/ Mammoth.

Media Sales Offices

Eastern Sales Office
1 Sony Drive
Park Ridge, NJ 07656
(847) 372-6433

Western Sales Office
16530 Via Esprillo
San Diego, CA 92127
(714) 585-5217

Media Recovery and Technical Support

Sony Media Services
Building B, Suite 100
11302 East Point Drive
Laredo, TX 78045
Phone: 877-440-3453
http://mediaservices.sel.sony.com

Media Services - Content Migration and Recovery


Professional Disc Dual Layer Model Update

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Sony Professional Services & Programs

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Media Warranty Information

Have a problem with your camera or tape deck?

Cameras - Production products are serviced in both our Eastern and Western Services Facilities.

Eastern Service Facility

Sony Electronics Customer Service

123 W. Tryon Ave.

Teaneck, NJ 07666

Phone: 201.833.5300

Fax: 201.833.5312

Western Service Facility

Sony Electronics Customer Service

2706 Media Center Dr., Suite 130

Los Angeles, CA 90065

Phone: 866.766.9272