Recordable Media

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Inspiring confidence. Earning loyalty.

Sony takes recording seriously. After all, we manufacture more than the recording media: we build the entire recording system. Media has always been an indispensible component of Sony's industry-changing formats. And recording media plays a fundamental role in the reliability of our recording systems. In addition, Sony Professional Media is backed by a team of sales, marketing and technical professionals, all supporting you from acquisition to archive.

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Storage Media Warranty Information

Our limited warranty covers defects in material or workmanship for its normal, useful life. If Sony determines that one of our data media products is defective, we will replace that product at no charge or refund the purchase price to you. See terms and conditions below:

Sony Media and Application Solutions Data Media Products Warranty Information

Lifetime Limited Warranty(for products purchased in and used in the U.S. only)

Sony Electronics Inc. ("Sony") warrants your data media product ("Product") against defects in material or workmanship for its normal, useful life, from the date of purchase. If Sony determines the product to be defective in materials or workmanship, Sony will replace the product at no charge or, at Sony's option, refund the purchase price shown on your receipt. To obtain warranty service in the U.S. and Puerto Rico, call 1-877-440-3453.

REPLACEMENT OR REFUND OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE ORIGINAL END USER PURCHASER. SONY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRNTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED UNDER THE UNIFORM COMMERICAL CODE OR SIMIALR STATE STATUTE.Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts or exclusions or limitations of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S. and Puerto Rico.

This Lifetime Limited Warranty applies only to the original end-user purchaser and therefore is not transferable.

Please keep the original copy of your purchase receipt for any future warranty claim.

*This limited warranty applies only to the following Sony branded products: AIT/ AIT Turbo/ DDS/ DAT72/ DAT160/ DLT/ Super DLT/ DLTVS/ LTO/ 3.5MO/ 5.25MO/ D8/ Mammoth/ODA.

Media Sales Office

1 Sony Drive
Park Ridge, NJ 07656
(714) 585-5217

Media Recovery and Technical Support

Sony Media Services
Building B, Suite 100
11302 East Point Drive
Laredo, TX 78045
Phone: 877-440-3453

Media Services - Content Migration and Recovery


Sony Professional Services & Programs

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Media Warranty Information

Have a problem with your camera or tape deck?

Cameras - Production products are serviced in both our Eastern and Western Services Facilities.

Eastern Service Facility

Sony Electronics Customer Service

123 W. Tryon Ave.

Teaneck, NJ 07666

Phone: 201.833.5300

Fax: 201.833.5312

Western Service Facility

Sony Electronics Customer Service

2706 Media Center Dr., Suite 130

Los Angeles, CA 90065

Phone: 866.766.9272