Award Story

Sony Professional Services Wins 2010 Omega NorthFace ScoreBoard AwardSM for Service Excellence

April, 2011

Omega NorthFace ScoreBoard Award | Building Customers for LifeFor the ninth time in ten years, Sony Professional Services has won the Omega NorthFace ScoreBoard Award for achieving excellence in customer satisfaction in the area of field service, customer service and repair facility. Professional Services has received this distinction in 2001, 2002, 2003, 2005, 2006, 2007, 2008, 2009 and 2010.

The 2010 Award was presented to Mr. Erwin Ishmael, representing Sony Professional Services. Mr. Ishmael is Sr. Vice President of Sony Professional Services.

Omega established the NorthFace ScoreBoard Award program in 2000 to recognize organizations who not only offer exemplary service to their customers, but who center their very existence on a deep commitment to exceeding customer expectations. This is the original industry award based solely on an organization's ability to achieve a customer satisfaction rating of 4.0 or higher out of a possible 5.0 score over a 12-month period. As the only award of its type determined by customer responses, the NorthFace ScoreBoard Award is the "Customer Choice Award" for customer service excellence.

Award recipients qualify by having measured their customer satisfaction levels throughout the calendar year in such categories as technical support, field service, sales process, account management and training. The award recipients are those who, based on survey responses from their own end users, achieved a 4.0 or above out of a possible 5.0 score in the categories measured. Omega's market research indicates that achieving a 4.0 rating or above over an extended period of time is clear evidence of building customer loyalty. This is the level that essentially locks-in profitable long-term customer relationships and significantly raises the bar for competitors.