Discontinued Products

Discontinued Products

Sony is proud of our reputation for making great products.

A testament to that reputation is the number of Sony professional VTRs, Cameras, Professional Audio and other production gear that continue to work for you, often long after model discontinuation. At Sony, our primary job is providing you with the service and parts necessary to maintain equipment operation and performance.

Sony's long-standing support policy of manufacturing and providing replacement parts for equipment for seven years after model discontinuation allows you to keep these products active for many years, thereby enhancing return on investment. That policy remains in place. However, many Sony products around the world, such as U-Matic VTRs, Type-C 1-inch VTRs, and others remain in use, beyond the aforementioned seven year support window.

While Sony generally maintains a working inventory of replacement parts for on-going service and preventive maintenance beyond the seven-year support window, maintaining this inventory isn't always possible. In cases where required parts and/or service are no longer available, we can refer you to sales. They will work with you to provide a product migration strategy.

To determine if it's still eligible for service, please contact Sony's Product Operations Support Center at 800-883-6817 (Monday through Friday, 10:00 am - 6:00 pm EST, excluding Sony Holidays).