Government

Sony Professional Services for Government

Sony Professional Services can support virtually any size organization or facility with a range of solutions from service agreements on Professional equipment to the latest "sense and respond" monitoring that identifies and addresses problems - often before they occur. Even if a facility is a multiple format infrastructure, ranging from tape-based VTRs to the latest multi-manufacturer digital systems, Sony can provide a solution to increase uptime and reduce maintenance costs. With the high level of attention and pro-active response that only Sony can deliver, you'll want our solutions at your service.

Capabilities:

After-sale Product Support

• Depot and Field Service T&M Repair
• Parts and Software Distribution
• Technical Phone Support 24/7

Consulting

• Machine to Machine (M2M) Process Design
• Sensor and Hardware Selection
• Service Programs

Customized Training Services
Data Storage Optimization
Large Scale Service Program Management
Network Operations Center Services
Repair & Maintenance Service Agreements

Software

• Diagnostic
• Remote Monitoring
• Process Error Remediation

Strategic Account Service Management
Turnkey Project Implementation Services
Worldwide Machine to Machine

• (M2M) Support

Service Applications and Products:
Backup and Restore (BAR) Systems
CineWatch^SM
Device Monitor
Display Control System (DCS)
ServicesPLUS^SM
StorWatch^SM
SupportNET^SM
Extended Limited Warranties
SystemWatch^SM