SupportNET MAX

MAX™: Your Affordable Program for Switcher Parts.

Maximize Performance, Minimize Operating Costs.

Sony's SupportNETsm MAX program is a new approach to switcher service for Sony customers who have staff engineers on-site. MAX (Module Advance eXchange) is designed to save you money as it helps to keep your broadcast or production switchers running at MAXimum productivity.

MAX is a cost-effective, rapid-response alternative to full on-site labor and parts support programs. It gives you 24/7/365 access to trained engineer phone support. And it ships the critical modules and parts you need with next day priority, to maximize your uptime.

The Sony MAX Program provides all these advantages:
  • Available for the following models: MVS3000, MVS6520, MVS6530, MVS6000, MVS8000, DVS9000
  • Predictable maintenance costs
  • Low cost alternative to a full SupportNET OnsitePLUS® agreement
  • Overnight, next day delivery of critical parts, with next business day delivery of all remaining switcher parts1
  • Dedicated critical parts inventory reserved for MAX customers
  • 24/7/365 telephone technical support and troubleshooting

Multi-format Switcher Processor Multi-format Switcher Processor MVS3000

With MAX, your product operation and local troubleshooting is handled by your own trained on-site engineers – with additional training and certification available for an extra charge if needed.

Fast, flexible support from the industry leader. Sony has decades of experience in serving the needs of customers in a wide range of broadcast studio and field operations.

For details on Sony's SupportNET MAX program, or to inquire about a full SupportNET OnsitePLUS® agreement, please contact a Sony Service Sales representative:

David Catalano

WRAL-TV Testimonial

"Our Sony MVS-8000 production switcher is an integral part of our daily operation, so keeping it up and running is critical.

Initially I looked into a full parts and labor SupportNET agreement. Since I have qualified engineers on staff, the labor component is not something I need. So I was pleased to learn about the new "parts only" program called Module Advance eXchange (MAX).

The Sony MAX program offers a way to combine the skills of my onsite engineers with Sony's technical support and system monitoring, to create a cost effective SupportNET solution. MAX gives me 24x7x365 trained phone support, plus overnight parts coverage.

In addition to great service, I now have a predictable cost of ownership for my Sony MVS-8000."

Peter Sockett
Chief Engineer

1 Next business day delivery of all non-critical parts subject to parts availability; after hours and counter-to-counter shipping is available at additional cost