Leave all the details to Sony's Service and Solutions experts, from pre sale support, to consulting, integrating, managing and protecting your investment – with solutions for asset management, workflow design, HD or 3D, remote monitoring and service agreements… whatever you imagine, Sony delivers.
Professional Services
SupportNETSM Service Agreements
SupportNET is Sony Professional Service's high level support program that provides comprehensive and worry-free service for Sony and non-Sony equipment. The advantages include: priority turn around and response time, preventative maintenance, remedial repairs, software updates, predictability of maintenance costs, and increased efficiency and productivity. Custom solutions are available to fid every need and budget.
SupportNET is Sony Professional Service's high level support program that provides comprehensive and worry-free service for Sony and non-Sony equipment. The advantages include: priority turn around and response time, preventative maintenance, remedial repairs, software updates, predictability of maintenance costs, and increased efficiency and productivity. Custom solutions are available to fid every need and budget.
Extended Warranty
Sony's Extended Limited Warranties (EW) extend the standard product warranty, providing basic protection at a competitive price. EW covers parts and labor for defects in materials and workmanship, including premature failure. Simple end-user online registration and 24/7 access to coverage info are available through ServicesPLUS. Wear and tear is excluded, and limitations apply.
Sony's Extended Limited Warranties (EW) extend the standard product warranty, providing basic protection at a competitive price. EW covers parts and labor for defects in materials and workmanship, including premature failure. Simple end-user online registration and 24/7 access to coverage info are available through ServicesPLUS. Wear and tear is excluded, and limitations apply.
Max™
SupportNET MAX: Module Advance eXchange is a cost-effective, rapid response alternative to full onsite agreements, for switcher customers who have staff engineers on-site. It gives you 24/7/365 access to trained technical phone support. And it ships the critical switcher modules and parts you need with overnight priority, to maximize your uptime.
SupportNET MAX: Module Advance eXchange is a cost-effective, rapid response alternative to full onsite agreements, for switcher customers who have staff engineers on-site. It gives you 24/7/365 access to trained technical phone support. And it ships the critical switcher modules and parts you need with overnight priority, to maximize your uptime.
SystemWatchSM
Remote network monitoring for customers with 24/7 mission critical business systems. Continuously monitors the health of your system, including servers, storage, network and AV devices. Maximizes up-time through problem prevention and resource optimization. A dashboard shows the current status of the entire system, and reports include trend graphs of hardware and processes.
Remote network monitoring for customers with 24/7 mission critical business systems. Continuously monitors the health of your system, including servers, storage, network and AV devices. Maximizes up-time through problem prevention and resource optimization. A dashboard shows the current status of the entire system, and reports include trend graphs of hardware and processes.
ServicesPLUSSM Online Support
Research and order repair parts and accessories, software, training, and technical bulletins; schedule service and check repair status; purchase Extended Warranties and register your Sony Professional Products – all in one convenient location.
Research and order repair parts and accessories, software, training, and technical bulletins; schedule service and check repair status; purchase Extended Warranties and register your Sony Professional Products – all in one convenient location.
Sony Training Institute
Since 1970, Sony Training Institute, the industry education leader, has trained thousands of video professionals on the latest service technologies and production techniques. STI offers Production, Post-Production and Maintenance courses with an emphasis on real-life knowledge for industry professionals, and delivers them in classroom, onsite, online and CD/DVD formats, to suit your schedule and budget.
Since 1970, Sony Training Institute, the industry education leader, has trained thousands of video professionals on the latest service technologies and production techniques. STI offers Production, Post-Production and Maintenance courses with an emphasis on real-life knowledge for industry professionals, and delivers them in classroom, onsite, online and CD/DVD formats, to suit your schedule and budget.
Custom Services
Solutions From The Technology Experts
Let Sony show you how to do more with less. Our System Consulting helps you chart a roadmap to the future. Managed Services replace variable costs with one, predictable monthly bill. Sony System Integration puts your project in the hands of industry experts. And our Packaged Solutions are the fast track to success. Whether you need asset management or workflow design, HD or 3D, audio or video, the name to know is Sony.
Let Sony show you how to do more with less. Our System Consulting helps you chart a roadmap to the future. Managed Services replace variable costs with one, predictable monthly bill. Sony System Integration puts your project in the hands of industry experts. And our Packaged Solutions are the fast track to success. Whether you need asset management or workflow design, HD or 3D, audio or video, the name to know is Sony.
Prime Contracting
For a highly customized solution tailored to your specific needs, choose Sony as a prime contractor. You'll have the benefit of Sony expertise…all the way from initial consultation to final commissioning, training and after-sale support. Through the entire process, you'll have just one number to call, one finger to point and one company to thank.
For a highly customized solution tailored to your specific needs, choose Sony as a prime contractor. You'll have the benefit of Sony expertise…all the way from initial consultation to final commissioning, training and after-sale support. Through the entire process, you'll have just one number to call, one finger to point and one company to thank.
Managed Services
With Sony's managed services, you can have Sony do everything from building your system to operating it! Instead of getting hit with up-front capital costs, you get the fixed-cost certainly of a regular monthly bill. At a time of fast-changing technology, Sony has taken a page from the I.T. industry's playbook by offering technology refresh. That's a crucial advantage for customers who fear obsolescence. As before, you'll have just one number to call, one finger to point, and one company to thank. It's worry-free operation.
With Sony's managed services, you can have Sony do everything from building your system to operating it! Instead of getting hit with up-front capital costs, you get the fixed-cost certainly of a regular monthly bill. At a time of fast-changing technology, Sony has taken a page from the I.T. industry's playbook by offering technology refresh. That's a crucial advantage for customers who fear obsolescence. As before, you'll have just one number to call, one finger to point, and one company to thank. It's worry-free operation.
Packaged Solutions
Sony offers customized package solutions to meet your specialized needs. Whether it be a packaged solution that's equipped with everything a field or military videographer needs to shoot, capture, edit and archive on the go; to a single or multi-screen video wall solution that transforms the fan experience; to a complete, mobile HDTV production facility in a compact 29' tow-able vehicle, just to name a few.
Sony offers customized package solutions to meet your specialized needs. Whether it be a packaged solution that's equipped with everything a field or military videographer needs to shoot, capture, edit and archive on the go; to a single or multi-screen video wall solution that transforms the fan experience; to a complete, mobile HDTV production facility in a compact 29' tow-able vehicle, just to name a few.