Sony Professional Services
SupportNETSM Service Agreements
SupportNET is Sony Professional Service's high level support program that provides comprehensive and worry-free service for Sony and non-Sony equipment. The advantages include: priority turn around and response time, preventative maintenance, remedial repairs, software updates, predictability of maintenance costs, and increased efficiency and productivity. Custom solutions are available to fid every need and budget.
SupportNET is Sony Professional Service's high level support program that provides comprehensive and worry-free service for Sony and non-Sony equipment. The advantages include: priority turn around and response time, preventative maintenance, remedial repairs, software updates, predictability of maintenance costs, and increased efficiency and productivity. Custom solutions are available to fid every need and budget.
Extended Warranty
Sony's Extended Limited Warranties (EW) extend the standard product warranty, providing basic protection at a competitive price. EW covers parts and labor for defects in materials and workmanship, including premature failure. Simple end-user online registration and 24/7 access to coverage info are available through ServicesPLUS. Wear and tear is excluded, and limitations apply.
Sony's Extended Limited Warranties (EW) extend the standard product warranty, providing basic protection at a competitive price. EW covers parts and labor for defects in materials and workmanship, including premature failure. Simple end-user online registration and 24/7 access to coverage info are available through ServicesPLUS. Wear and tear is excluded, and limitations apply.
Max™
SupportNET MAX: Module Advance eXchange is a cost-effective, rapid response alternative to full onsite agreements, for switcher customers who have staff engineers on-site. It gives you 24/7/365 access to trained technical phone support. And it ships the critical switcher modules and parts you need with overnight priority, to maximize your uptime.
SupportNET MAX: Module Advance eXchange is a cost-effective, rapid response alternative to full onsite agreements, for switcher customers who have staff engineers on-site. It gives you 24/7/365 access to trained technical phone support. And it ships the critical switcher modules and parts you need with overnight priority, to maximize your uptime.
SystemWatchSM
Remote network monitoring for customers with 24/7 mission critical business systems. Continuously monitors the health of your system, including servers, storage, network and AV devices. Maximizes up-time through problem prevention and resource optimization. A dashboard shows the current status of the entire system, and reports include trend graphs of hardware and processes.
Remote network monitoring for customers with 24/7 mission critical business systems. Continuously monitors the health of your system, including servers, storage, network and AV devices. Maximizes up-time through problem prevention and resource optimization. A dashboard shows the current status of the entire system, and reports include trend graphs of hardware and processes.
ServicesPLUSSM Online Support
Research and order repair parts and accessories, software, training, and technical bulletins; schedule service and check repair status; purchase Extended Warranties and register your Sony Professional Products – all in one convenient location.
Research and order repair parts and accessories, software, training, and technical bulletins; schedule service and check repair status; purchase Extended Warranties and register your Sony Professional Products – all in one convenient location.
Sony Training Institute
Since 1970, Sony Training Institute, the industry education leader, has trained thousands of video professionals on the latest service technologies and production techniques. STI offers Production, Post-Production and Maintenance courses with an emphasis on real-life knowledge for industry professionals, and delivers them in classroom, onsite, online and CD/DVD formats, to suit your schedule and budget.
Since 1970, Sony Training Institute, the industry education leader, has trained thousands of video professionals on the latest service technologies and production techniques. STI offers Production, Post-Production and Maintenance courses with an emphasis on real-life knowledge for industry professionals, and delivers them in classroom, onsite, online and CD/DVD formats, to suit your schedule and budget.